Support
We offer a variety of free resources to help answer your Briefcase questions.
Here are some options.
Looking for written information? Our Documentation section contains guides for setup, installation and step by step instructions to help you get started using Briefcase.
A quick search could reveal that other Briefcase users may have had similar questions and that the answers have already been posted. Frequently, our support staff post new answers to common questions.
We regularly update our Knowledge Base with the most common issues. Searching the Knowledge Base may get you the quick answer you're looking for.
Tutorial videos provide a great visual representation of how Briefcase works in the real world. We are currently updating our this support option with version 4 of Briefcase. Your patience is appreciated.
Premium Support Services
Remote Support
Remote Support plans offer phone support for assistance with issues you may be having. Remember, Remote Support is not training. For information on training, please contact us.
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Training
Briefcase training is suitable for 4 or more users, but anyone who purchases Briefcase can request training. On-site training is currently limited to Australia but you may request internet training for other countries.
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Data Importing
Briefcase provides all the tools necessary to perform complex data imports. If you would prefer to have an expert do the import for you, or have special requirements, please
contact us.
Custom Reports
Get your reports customised to suit your business. With Briefcase Pro you can produce these yourself, or you may prefer to have one of our expert developers create a complex report from scratch or customise an existing report.
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